Complaints and feedback

Your feedback helps us improve

Whether it's a compliment, a suggestion or a complaint, we want to hear from you. Every piece of feedback helps us provide better support.

How to give feedback

Ways to share your feedback

Online
Use the feedback form on this page, at any time.
By phone
Call us on 0475 868 949.
By email
Email fijianaenterprises@gmail.com.
Through someone you trust
A family member, friend, carer or advocate can give feedback for you or with you.

Our process

We take every complaint seriously and aim to resolve concerns fairly and quickly.

1. We acknowledge
We let you know we've received your feedback and who will be looking into it.
2. We look into it
We listen to your concerns, gather the facts and keep you informed along the way.
3. We respond
We explain what we found and what we will do, and check you're comfortable with the outcome.
4. We improve
We use what we learn to improve our support for everyone.

Making a complaint will never affect the support you receive.
Your feedback will be handled respectfully and confidentially.
You can give feedback anonymously if you prefer.
You can have a family member, friend or advocate support you or speak on your behalf.
We can help arrange an interpreter if you need one.

If you're not satisfied with how we've handled your complaint, or you don't feel comfortable raising it with us, you can contact:

Feedback form

All feedback is welcome. If your matter is urgent, please call us on 0475 868 949. If someone's safety is at immediate risk, call 000.